Privacy Policy

1. Introduction

At Telluna ("we", "us", "our"), your privacy and the privacy of your children is our top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile application, and related services (collectively, the "Service").

This policy complies with the General Data Protection Regulation (GDPR) and is also aligned with the Children's Online Privacy Protection Act (COPPA).

By using Telluna, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

a. Information You Provide to Us

We collect information you voluntarily submit when you use our service, including:

• Account details (email address, username, password)
• Story prompts or descriptions
• Communications with our support team
• Feedback or reviews
• Payment and billing information (processed through third-party providers)

b. Information Collected Automatically

When you access or use the Telluna app or website, we may automatically collect:

• Usage data (features used, time spent, interactions)
• Device data (device type, operating system)
• Log data (IP address, browser type, access time, referring pages)

c. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance user experience, analyze website performance, and personalize content. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use your personal information to:

• Create personalized bedtime stories for your child
• Improve our AI storytelling technology and training data
• Provide customer support and communicate with you
• Send administrative updates (e.g., policy changes, billing notices)
• Monitor usage and enhance platform security
• Comply with legal obligations

4. Legal Basis for Processing (EEA Users)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Your consent (e.g., when providing optional information)
• Performance of a contract (to provide the service you requested)
• Legal obligations (e.g., financial or tax records)
• Legitimate interests (e.g., to improve and secure our platform)

5. Children's Privacy

Telluna is intended for use by parents or guardians to create stories for children. We do not knowingly collect personal data from children under 13 years of age. If you believe your child has provided us with personal information, please contact us, and we will delete it immediately.

We take additional precautions to protect all information related to children and ensure it is used only for its intended purpose.

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your information only under the following conditions:

• With your explicit consent
• With service providers (e.g., hosting, analytics, payment processors) under confidentiality agreements
• To comply with legal obligations, enforcement requests, or court orders
• To protect our rights, users, or third parties from harm or fraud

7. Data Retention

We retain personal data only for as long as necessary to:

• Provide the services you requested
• Comply with legal and financial obligations
• Resolve disputes and enforce agreements

You may request data deletion at any time (see Your Rights below).

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and access controls. However, no method of transmission over the internet or storage system is 100% secure.

9. Your Rights (under GDPR)

If you are an EEA resident, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data ("right to be forgotten")
• Object to or restrict how we process your data
• Request a copy of your data in a portable format
• Withdraw your consent at any time (where applicable)

To exercise any of these rights, contact us at .

10. International Data Transfers

Your data may be processed outside of Latvia, including in countries that may not provide the same level of data protection. In such cases, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, legal requirements, or other operational needs. When we do, we will revise the "Last updated" date and notify you of any material changes.